Your 24/7 customer portal

For policy service regarding other life policies, please refer to our website.

OneZurich provides various personalized service to you

Policy enquiry

View policy information, policy status and account value at a glance.

Payment and fund transaction history

Track all your transaction records including premium payment, asset allocation with fund price and value.

Risk profile questionnaire

Check your current risk appetite and update risk profile questionnaire instantly.

Fund redirection

Make plans for your future premium allocation.

Fund switching

Switch the investment choices in a few clicks at any time.

e-Documents

View or download your electronic policy and documents.

Complete registration in 3 simple steps

Upon successful policy application, a welcome message and email enclosed with a registration link will be sent to you.
Open the link to fill in your information and set your user ID and password.
Once you have registered successfully, log in to your account to manage your insurance policies and allocate your assets.

Frequently asked questions

Can I access all my Zurich insurance policies on OneZurich?

Generally, all inforce/active policies under your name will be shown under this portal. Non-inforce/non-active policies will still be shown for one year, counting from the effective date that the policy became non-inforce.

To check Zurich International Life policies (i.e. Vista / Pacific), please visit Zurich International Online (ZIO).
Can I use a non-Hong Kong mobile number for receiving OneZurich SMS?

Yes, you can use any registered mobile number (including China numbers) for receiving OneZurich SMS. However, different telecom service providers may have limitation on servicing area, we suggest you use email for communication.
What are the supported browsers for OneZurich?

Computer: Google Chrome, Microsoft Edge
iPhone: Safari
Android mobile device: Google Chrome

For any help you need, contact us anytime

Fill in this online form for any queries. We will contact you shortly.

You may also contact our Customer Care Hotline at:

Monday to Friday: 9:00 a.m. - 5:30 p.m.
(Except public holidays)

This webpage is issued by Zurich Life Insurance (Hong Kong) Limited.

Zurich Life Insurance (Hong Kong) Limited (a company incorporated in Hong Kong with limited liability)