Professional services and support at your fingertips

With Zurich’s best-in-class digital platform, you can work smart and stay engaged with your clients anytime, anywhere.

For advisors
For advisors
The all new smart experience

With ZOOM at your fingertips, you will have full control over product information and sales process.

Download iOS version Download Android version

*WeChat's in-app web browser may not support the download link. Please browse this page in the native browser of your device.

Download* ZOOM mobile app and register now!

*WeChat scanner may not be applicable. Please use the native QR code scanner of your device.

Complete registration in 3 simple steps
  • Tap "Create account" on the login page of ZOOM and fill in your user information.
  • Submit your registration by filling in your license information as well. You will receive an activation email once your registration is approved.
  • After you click the "Activate account" button in the email and follow the instruction for activation, your account will be ready for use.
For brokers
For brokers
Web Self-servicing Center (WSC) – your efficient all-time support

Get quick referencing on Zurich's documents from our reliable resources center.

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Frequently asked questions
  • I have not received any notifications for my account registration. What should I do?
  • Can I log in to my account on my phone and tablet simultaneously?
  • What should I do if my account is locked due to too many failed login attempts? Who should I contact if I have questions about ZOOM?
  • Will I lose all input data if the ZOOM mobile app crushes?
  • I have not received any notifications for my account registration. What should I do?

    It may take a few business days for our team to review and approve your registration. You will receive an email notification after our review no matter your account is successfully registered or not.

    If you encounter any technical difficulties, please reach out to our Distribution Support Team .

  • Can I log in to my account on my phone and tablet simultaneously?

    You may log in with only one device at a time. Your first device will be automatically logged out when you log in with a second device.

  • What should I do if my account is locked due to too many failed login attempts? Who should I contact if I have questions about ZOOM?

    You may reset your password by tapping "Forgot password?" on the login page. If you have questions regarding ZOOM, please contact our Distribution Support Team .

  • Will I lose all input data if the ZOOM mobile app crushes?

    ZOOM automatically saves input information as you tap the "Next" button and proceed to the next section. However, information input afterwards will be lost if the app crushes.

  • Can I download a copy of the documents/applications submitted and print out the PDF documents on ZOOM?

    Yes, you may download copies of quotations, application documents, and PDF files and print them out via any Wi-Fi printers supported on your mobile device.

    To access documents you submitted, log in to ZOOM mobile app > Home menu > Application records > tap to see application details > tap the PDF icon to view, download, or print it out. Documents will remain to be accessible for one year from the creation date.

  • How do I complete the MCV verification process for mainland Chinese customers?

    You may choose to complete the MCV verification process on your tablet or mobile phone on ZOOM or visit Zurich VIP center upon reservation. Our customer service representatives will assist you with the MCV verification process. For reservation or more information, please contact our Distribution Support Team.

  • Is there any limitation on the number of applications submitted for the same policyholder or life insured through ZOOM?

    There is no restriction on the number of the applications submitted for the same policyholder or life insured. However, all applications submitted will be subject to the underwriting review, with the consideration of all previous applications or policies of the same policyholder or life insured.

  • How do I request access to Zurich Web Self-service Center (WSC)?
  • What should I do if my account is locked due to too many failed login attempts?
  • Can I log in to Zurich Web Self-service Center (WSC) on a tablet and mobile phone?
  • How do I request access to Zurich Web Self-service Center (WSC)?

    If you have not accessed the online portal before, please make an access request by submitting the “Terms of business details update and online portal request form” to us. After we have reviewed and approved your request, you will receive an activation email from us. You may then activate your account on the Zurich Web Self-service Center (WSC) website.

    If you encounter any technical difficulties, please reach out to our Distribution Support Team .

  • What should I do if my account is locked due to too many failed login attempts?

    Please visit Zurich Web Service Center and click “Forgot password?” to reset your password.

  • Can I log in to Zurich Web Self-service Center (WSC) on a tablet and mobile phone?

    You can access our WSC on computers, tablets, and mobile phones.

For any help you need

Don't hesitate to contact us. We are always here.

Tel.: +852 3405 7201

Email: brokerage-support@hk.zurich.com

Monday to Friday: 9:00 a.m. - 5:30 p.m.
(Except public holidays)

Have specific questions? Find us here .